Refund policy

Return & Refund Policy

At LemonShark, customer satisfaction is important to us. Please read our return and refund policy carefully before placing your order.

Return Eligibility

You have 7 days from the date of delivery to request a return.

To be eligible for a return, your item must be:

Unworn and unwashed
In its original condition
With all original tags attached
In its original packaging
Accompanied by proof of purchase

Items that have been worn, washed, altered, or damaged after delivery are not eligible for return.

Made-to-Order Products

Most LemonShark products are produced on demand specifically for each customer.

For this reason, we do not accept returns or provide refunds for reasons such as change of mind, incorrect size selection, or personal preference.

Please review product descriptions, sizing information, and product details carefully before placing your order.

Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Email: team@bylemonshark.com

Please include:

Your order number
A description of the issue
Clear photographs of the product

If the claim is approved, LemonShark will provide a replacement or another appropriate solution at no additional cost.

Return Shipping

If a return is approved, customers are responsible for return shipping costs unless the return is due to our error or a manufacturing defect.

Returns should be sent to:

LemonShark Returns
Fıstıklı Çıkmazı No: 12/1
Istanbul 34718
Türkiye

Returns sent without prior authorization may not be accepted.

Exchanges

If you would like a different size or product and your request is eligible, please contact our support team. We will advise you on the fastest available solution.

European Union Customers

For orders delivered within the European Union, customers may have additional rights under applicable consumer protection laws, including the statutory right of withdrawal where applicable.

These rights are respected in accordance with the laws of the destination country.